Terms of service

Effective Date: May 2026

Welcome to ELI RAE. By accessing our website, purchasing products, or using any services provided by ELI RAE, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

Overview

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to ELI RAE. By visiting our website and/or purchasing from us, you engage in our service and agree to comply with these terms, policies, and conditions.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your state or territory of residence or have permission from a parent or legal guardian to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

Any breach of these terms may result in termination of access to our services.

Product Information & Availability

We strive to display product descriptions, colors, pricing, and availability as accurately as possible. However, we cannot guarantee that all information displayed on the website is completely accurate, current, or error-free.

ELI RAE reserves the right to:

Modify or discontinue products at any time
Limit quantities available for purchase
Refuse or cancel orders at our discretion
Correct pricing or listing errors without prior notice

Certain items may be available exclusively online and may have limited quantities.

Orders & Payments

By placing an order, you agree that:

All billing and shipping information provided is accurate and complete
You are authorized to use the selected payment method
Orders may be canceled or refused if fraudulent, suspicious, or unauthorized activity is suspected

Prices are listed in U.S. dollars and are subject to change without notice.

Shipping & Delivery

Processing and shipping times are estimates and are not guaranteed. ELI RAE is not responsible for shipping delays caused by carriers, weather conditions, supply chain interruptions, or other circumstances beyond our control.

Once an order has been shipped, responsibility for the package transfers to the shipping carrier and customer.

Please review our Shipping Policy for additional details regarding pre-orders, delivery timelines, and lost or damaged packages.

Returns & Store Credit

All return requests are subject to approval based on our Refund Policy.

ELI RAE currently offers store credit only for eligible returns. Certain items, including sale items, accessories, handbags, custom items, and pre-order items, are considered final sale.

We reserve the right to refuse returns that do not meet our return requirements.

Intellectual Property

All content on the ELI RAE website, including but not limited to logos, branding, product images, graphics, website design, photography, text, and marketing materials, is the exclusive property of ELI RAE and may not be copied, reproduced, distributed, modified, or used without prior written consent.

Unauthorized use of our content may violate copyright, trademark, and other applicable laws.

Limitation of Liability

ELI RAE shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

By purchasing from ELI RAE, you acknowledge that products are used at your own discretion and responsibility.

Third-Party Services & Links

Our website may contain links to third-party websites or services that are not owned or controlled by ELI RAE. We are not responsible for the content, policies, or practices of any third-party websites.