Legal Disclaimer

The information, products, and services provided by ELI RAE are intended for general consumer use only. While we strive to ensure all product details, pricing, availability, and content are accurate and up to date, occasional errors may occur. ELI RAE reserves the right to correct, update, or modify information at any time without prior notice.

We are not responsible for allergic reactions, improper use, or damages resulting from the wear or use of our products. Customers are encouraged to review all product descriptions, materials, sizing details, and care instructions before purchasing and use.

Any styling suggestions, recommendations, or content shared through our website, social media platforms, or other communications are intended for informational and inspirational purposes only.

All branding, logos, images, designs, website content, and creative materials associated with ELI RAE are the intellectual property of the brand and may not be copied, reproduced, distributed, or used without prior written permission.

By purchasing from or interacting with ELI RAE, you agree to these terms and acknowledge full responsibility for the use of purchased products.

---

Refund Policy

At ELI RAE, we want you to love every piece you purchase. If for any reason you are not completely satisfied, please review our return policy below.

Returns & Exchanges

Eligible items may be returned within 14 days of delivery for store credit or exchange.

To qualify for a return or exchange:

• Items must be unworn, unwashed, and in original condition
• Original tags must still be attached
• Items must be free of stains, odors, makeup, or damage

Please note that all sale items, accessories, handbags, pre-order items, custom items, and gift cards are final sale and are not eligible for return or exchange.

Refunds

ELI RAE currently offers store credit only for approved returns. We do not offer refunds to the original payment method.

Store credit will be issued once your return has been received, inspected, and approved.

Original shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the item received was incorrect or damaged.

Pre-Order Items

Certain items, including select mock necks and purses, may be sold as pre-order items. By placing a pre-order, you acknowledge that shipping timelines may vary depending on supplier availability and production timelines.

Pre-order items are considered final sale and cannot be canceled, refunded, or exchanged once the order has been placed.

If your order contains both pre-order and in-stock items, items may ship together once all products become available unless otherwise stated.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please contact us within 3 days of delivery and include photos of the issue so we can assist you as quickly as possible.

Starting a Return

To begin a return request, please email us at info@elirae.net with:

• Your order number
• The item(s) you wish to return
• The reason for your return

Once approved, return instructions will be provided.